Dark Star Labs Pty Ltd
Website: https://darkstarlabs.com.au

1. Introduction

Dark Star Labs Pty Ltd ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://darkstarlabs.com.au or use our services.

This policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact details (email address, postal address)

• Demographic information

• Professional information relevant to our services

• Communication preferences

• Website usage data and analytics

2.2 How We Collect Information

We collect information through:

• Direct interactions (forms, emails, consultations)

• Website cookies and tracking technologies

• Third-party analytics services

• Business communications and correspondence

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing and improving our services

• Communicating with you about our services

• Responding to inquiries and support requests

• Website analytics and performance optimization

• Legal compliance and business operations

• Marketing communications (with your consent)

4. Information Disclosure

4.1 No Third-Party Sharing

We do not sell, trade, or share your personal information with third parties for marketing or commercial purposes.

4.2 Internal Systems Only

Your information may be shared with our internal communication and operational systems necessary to provide our services, including:

• Customer relationship management (CRM) systems

• Email communication platforms

• Internal project management tools

• Accounting and business management systems

4.3 Legal Requirements

We may disclose your information if required by law, court order, or to protect our legal rights and interests.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission protocols

• Access controls and authentication

• Regular security assessments

• Staff training on privacy and security practices

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When information is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information we hold

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information (subject to legal requirements)

• Withdraw consent for marketing communications

• Lodge a complaint about our privacy practices

To exercise these rights, please contact us at admin@darkstarlabs.com.au.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve user experience and analyze website performance. You can control cookie settings through your browser preferences. We use analytics services to understand website usage patterns and improve our services.

9. International Data Transfers

If we transfer your personal information outside of Australia, we ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new effective date.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Dark Star Labs Pty Ltd
Email: admin@darkstarlabs.com.au
Address: Bullecourt Ave, Milperra, NSW, Australia

12. Complaints

If you believe we have breached your privacy, you may lodge a complaint with us at admin@darkstarlabs.com.au. We will investigate and respond to your complaint within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

Dark Star Labs Pty Ltd
Website: https://darkstarlabs.com.au

1. Acceptance of Terms

By accessing and using the Dark Star Labs website (https://darkstarlabs.com.au) and our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services.

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Dark Star Labs Pty Ltd ("Company," "we," "us," or "our").

2. Description of Services

Dark Star Labs provides coaching and spiritual development services, including but not limited to:

• Personal coaching sessions

• Spiritual guidance and mentorship

• Digital courses and educational materials

• Workshops and group sessions

• Spiritual products and resources

• Online consultations and programs

All services are provided digitally or through direct consultation. We do not ship physical products through this website.

3. User Eligibility

You must be at least 18 years old to use our services. By using our services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

4. Account Registration and Security

• You may be required to create an account to access certain services

• You are responsible for maintaining the confidentiality of your account credentials

• You must provide accurate and complete information during registration

• You are responsible for all activities that occur under your account

• Notify us immediately of any unauthorized use of your account

5. Payment Terms

5.1 Payment Processing

• All payments are processed securely through Stripe

• We accept credit cards, debit cards, and other payment methods supported by Stripe

• Payment information is handled directly by Stripe and subject to their terms and privacy policies

5.2 Pricing and Fees

• All prices are displayed in Australian Dollars (AUD) unless otherwise stated

• Prices are subject to change without notice

• Payment is due at the time of service booking or purchase

• Additional fees may apply for certain services as clearly disclosed

5.3 Refunds and Cancellations

• Refund requests must be submitted within 14 days of purchase

• Coaching sessions may be rescheduled with 24 hours notice

• No-shows or cancellations with less than 24 hours notice may forfeit the session

• Digital products and completed services are generally non-refundable

• Refunds are processed through the original payment method via Stripe

6. Nature of Services Disclaimer

6.1 Spiritual and Coaching Services

Our services are for personal development, spiritual growth, and coaching purposes. They are not intended to:

• Replace professional medical, psychological, or psychiatric treatment

• Diagnose, treat, or cure any medical or mental health condition

• Provide financial, legal, or professional advice

6.2 Results Disclaimer

• Results from our services may vary between individuals

• We make no guarantees regarding specific outcomes or results

• Success depends on individual effort, commitment, and circumstances

• Past client results do not guarantee future outcomes

6.3 Personal Responsibility

You acknowledge that:

• You are responsible for your own decisions and actions

• Our services complement but do not replace professional healthcare

• You should consult appropriate professionals for medical or legal matters

7. Intellectual Property

7.1 Company Content

All content on our website and in our services, including text, graphics, logos, audio, video, and software, is owned by Dark Star Labs or our licensors and protected by intellectual property laws.

7.2 User License

We grant you a limited, non-exclusive, non-transferable license to access and use our services for personal, non-commercial purposes only.

7.3 Restrictions

You may not:

• Copy, modify, or distribute our content without permission

• Use our services for commercial purposes without authorization

• Reverse engineer or attempt to extract source code

• Share login credentials or access with unauthorized parties

8. User Conduct

You agree not to:

• Use our services for illegal or harmful purposes

• Harass, abuse, or harm other users or our staff

• Submit false or misleading information

• Attempt to gain unauthorized access to our systems

• Interfere with the proper functioning of our services

• Violate any applicable laws or regulations

9. Privacy and Confidentiality

9.1 Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which governs the collection and use of your personal information.

9.2 Coaching Confidentiality

We maintain confidentiality regarding your personal information shared during coaching sessions, subject to legal requirements and safety concerns.

10. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability shall not exceed the amount paid by you for the specific service

• We are not liable for indirect, incidental, consequential, or punitive damages

• We do not warrant that our services will be uninterrupted or error-free

• You use our services at your own risk

11. Indemnification

You agree to indemnify and hold harmless Dark Star Labs, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services or violation of these Terms.

12. Termination

12.1 Termination by You

You may terminate your account at any time by contacting us at admin@darkstarlabs.com.au.

12.2 Termination by Us

We may terminate or suspend your access to our services immediately, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

12.3 Effect of Termination

Upon termination, your right to use our services ceases immediately. Provisions that should survive termination will remain in effect.

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of New South Wales, Australia.

13.2 Dispute Resolution Process

Before initiating legal proceedings, we encourage you to contact us at admin@darkstarlabs.com.au to resolve any disputes informally.

13.3 Jurisdiction

Any legal proceedings shall be conducted in the courts of New South Wales, Australia.

14. Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or technical failures.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Dark Star Labs regarding the use of our services.

17. Modifications

We reserve the right to modify these Terms at any time. Changes will be effective when posted on our website with a new effective date. Continued use of our services after changes constitutes acceptance of the new Terms.

18. Contact Information

For questions about these Terms of Service, please contact us:

Dark Star Labs Pty Ltd
Email: admin@darkstarlabs.com.au
Address: Bullecourt Ave, Milperra, NSW, Australia